Policy Overview

Master Celeste, a leading name in premium mattress manufacturing, is dedicated to providing customers with top-quality mattresses designed for ultimate comfort and durability. To demonstrate our commitment to your satisfaction, we offer the following warranty.

Limited Warranty Period

This warranty is valid for the duration specified on the warranty card, starting from the date of purchase.

The Master Celeste Limited Warranty ensures we will replace a defective product or repair/replace any defective part due to faulty materials within the warranty period, at the sole discretion of the company and as described in this warranty.

Mattress Care Guidelines

DO’s:

• Rotate your mattress regularly (if flippable) to promote even wear and extend its lifespan.
• Clean stains promptly using a mild detergent or a recommended cleaning solution, following the manufacturer’s guidelines.
• Air out your mattress occasionally by removing bedding and ensuring proper ventilation to reduce moisture buildup.
• Use a proper foundation or bed frame to provide adequate support for your mattress.

DON’T’s:

• Allow your mattress or foundation to become stained, soiled, or dirty.
• Jump or stand on the mattress, as misuse can cause damage.
• Place the mattress on uneven surfaces.
• Keep the mattress rolled up for an extended period.

Warranty Coverage

What is Covered:

• Manufacturing Defects: Issues resulting from faulty materials or workmanship, such as visible indentations or sagging not associated with normal use.
• Faulty Components: Broken, burst, or bent coils, splitting or cracking of foam (excluding misuse).
• Workmanship: Craftsmanship issues that may arise during regular use.

What is Not Covered:

• Missing invoice or warranty card.
  Damage from misuse, abuse, or improper handling.
• Normal wear and tear, including minor softening or comfort preferences.
• Damage caused by burns, fluid spills, or insufficient flipping/rotation.
• Mattresses used on unsupported or inappropriate foundations.

Conditions That Void Warranty:

• Unsanitary conditions such as liquid damage or irremovable stains.
• Failure to rotate or flip the mattress as recommended.
• Leaving the mattress in packaging for over 2–4 weeks, causing irreversible damage.

What Master Celeste Will Do

If a product is deemed defective under this warranty, Master
Celeste will:

1. Repair the defective product or component.
2. Replace the defective product with the same or a comparable model.

Free Replacement Period:

1. Free replacement or repair of the defective product part is available throughout the entire warranty period.
2. For the replacement of the entire mattress, customers will be required to pay fabric and depreciation charges.
3. Customers will be responsible for covering logistics/delivery charges.

After the completion of the free period, the charges for replacing defective parts will apply, based on depreciation and remaining warranty duration.

Warranty Claims Process

How to File a Warranty Claim

1. Visit the retailer where the product was purchased, or if unavailable, contact Master Celeste directly.
2. For online claims, visit Master Celeste Warranty Page.
3. Alternatively, scan the QR code on the product label or warranty card to:

• Access the warranty claim form.
• Fill in the form and attach required photos.
• Click “Claim Warranty Now.”

Once a claim is registered, you will receive a unique complaint number and confirmation. Further details will be communicated within three working days.

Note: Transportation costs and inspection fees may apply.

Depreciation Policy

Under this limited warranty, the mattress depreciates annually until the warranty expires. Depreciation is calculated as follows:

Depreciation Formula:

Limitations & Exclusions

• Mattresses must be used on structurally sound foundations.
• Warranty is applicable on a "carry-in" basis; transportation costs are borne by the customer.
• Replacement of one component does not warrant the replacement of the entire product.
• Retailers cannot modify or extend warranty terms.

Master Celeste's Warranty Policy ensures a seamless experience, reflecting our commitment to delivering unparalleled comfort and satisfaction. For any inquiries, feel free to contact us or visit Master Celeste Support.